1. Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the E-shop.
The prices of the products sold in the e-shop are indicated with the products. Delivery charges may be added to the price. The price of a product in the E-shop may differ from the price in the shops physically selling Artlab products. Product prices and availability are subject to change without notice.
2.Placing an order
Orders can be placed from the E-shop as a guest (without creating an account) or by creating your own E-shop account.
In order to place an order, you must add the desired products to your shopping cart. In order to place an order, you need to fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method.
The contract will enter into force as soon as the amount due has been credited to the E-shop’s bank account.
In the event that the goods ordered cannot be delivered due to expiry of the goods or for any other reason, the Buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days.
3. Delivery
Goods will be shipped to the following countries: countries of the European Union and, with the agreement of E-shop, other countries of the world.
Depending on the size of the order and the mode of delivery, the shipping costs are borne by the Buyer, and the corresponding price information is displayed under the shipping method. For parcels within Estonia, the delivery of products from 50 € is free of charge.
Shipments within Estonia generally arrive at the destination specified by the Buyer within 1-10 working days from the date of entry into force of the sales contract. Outside Estonia, delivery will take place within 30 calendar days.
In exceptional cases, the right of delivery is granted up to 45 calendar days.
5. Right to lodge a complaint
The e-shop is liable for any non-conformity or defect of the goods sold to the buyer which existed at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the goods to the buyer. During this first six months after delivery of the goods to the buyer, the defect is presumed to have existed at the time of delivery. It shall be the responsibility of the online shop to rebut this presumption. The purchaser has the right to contact the E-shop within two months at the latest in the event of a defect by sending an e-mail to artlabestonia@gmail.com or by calling +372 58667027.
The E-shop shall not be liable for defects arising after delivery of the goods to the buyer.
If goods purchased from the E-shop have defects for which the E-shop is liable, the E-shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the E-shop shall refund to the buyer all the fees paid under the sales contract.
The E-shop shall respond to the consumer’s complaint in writing or in a readily reproducible form within 15 days.
6. Direct marketing and processing of personal data
The E-shop will use the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only for the purpose of processing the order and shipping the goods to the buyer. The e-shop transfers personal data to companies providing transport services in order to deliver the goods.
The e-shop will only send newsletters and offers to the purchaser’s e-mail address if the purchaser has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
7. Dispute settlement
If the purchaser has any complaints about the E-shop, they should be sent by e-mail to artlabestonia@gmail.com or by telephone to +372 58667027.
If the buyer and the E-shop are unable to settle the dispute by agreement, the buyer can refer the matter to the Consumer Disputes Committee. The Consumer Disputes Committee has the competence to settle disputes arising from a contract between the buyer and the online shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can also turn to the European Union’s consumer dispute resolution platform.